Student loan -- Dealing with your lender or servicer -- Complaint #6154117
Complaint Overview
Complaint ID: 6154117
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Michigan
ZIP Code: 48219
Date Received: 2022-11-01T12:00:00-05:00
Date Sent to Company: 2022-11-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A response from the FDIC About the presentment. Re : Nelnet Bank Dear XXXX XXXX : Thank you for your correspondence. We have completed our review of your concerns involving Nelnet Bank XXXX Bank ). You indicated that you were a student at XXXX XXXX where the XXXX identified evidence of widespread fraud involving the use of illegal and deceptive tactics to persuade students to borrower money. You noted that there was no contract or signature in place for the debt and, as a result, you wanted your debt discharged and it cleared from your credit report. We reviewed your correspondence, the Bank 's response, and the applicable federal consumer protection laws enforced by the FDIC. The FDIC is the primary federal banking regulator for this bank. In a letter to our office dated XX/XX/2022, the Bank stated that it searched its records and confirmed that you are not a Nelnet Bank customer. However, on your behalf, the Bank forwarded your complaint to its parent company, Nelnet , Inc., who will be responsible for researching and responding to your complaint. Nelnet , Inc., is federally regulated by the Consumer Financial Protection Bureau ( CFPB ). If you have additional concerns after receiving the response from Nelnet , Inc., please contact the CFPB ( XXXX ) XXXX, or online at consumerfinance.gov/complaint/. We seek to assist you by facilitating communication, by reviewing a bank 's compliance with applicable laws and by providing you with information on your rights under federal consumer protection laws. In order to protect potentially sensitive consumer, account, and examination-related information, we do not share specific details of our review. Complaint investigations are generally covered under Part 309 ( Disclosure of Information ) of the FDIC Rules and Regulations, which prohibits the disclosure of examination-related information outside the FDIC, including bank-provided supporting documents. Please know reviews of correspondence such as yours are a vital component of the FDICs bank supervisory process, and we take great care into thoroughly reviewing concerns regarding the products and services offered by FDIC-supervised banks. In addition to individually reviewing complaints for regulatory compliance, this office shares correspondence with FDIC examination staff for review prior to our next regularly scheduled examination of the Bank. This helps the FDIC tailor its examinations to focus on areas of concern, as well as assists us in providing feedback to banks on practices and policies. If you have any questions about this matter, please dont hesitate to contact the FDIC 's XXXX XXXX XXXX XXXX XXXX ( XXXX ), and press option 2. You can also review the FDICs Consumer News for additional information and resources about common banking questions and topics at https : //www.fdic.gov/resources/consumers/consumer-news/index.html. Thank you for taking the time to share your concerns with the FDIC. If you are a registered user of the FDIC 's Information and Support Center portal, a copy of this response has also been made available to you through your portal account. Sincerely, Consumer Response XXXX XXXX XXXX for Consumer and Depositor Assistance cc : Nelnet Bank XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #6154117 about?
Complaint #6154117 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-11-01T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.