Debt collection -- Attempts to collect debt not owed -- Complaint #6153946
Complaint Overview
Complaint ID: 6153946
Company: Truist Financial Corporation
Product: Debt collection
Sub-Product: Other debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: Texas
ZIP Code: 77489
Date Received: 2022-11-01T12:00:00-05:00
Date Sent to Company: 2022-11-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Visited Truist Bank to close account in XXXX 2022. Were told by a banker that the account was flagged as a fraudulent/unauthorized account. As of today, the account has been closed. Now, I am being charged for an overdrawn balance plus charge-off account fee! In addition, I received a letter demanding payment and that I may be reported to specialty check reporting agencies. This account was no opened by me. I have a police report indicating that my identity was stolen several years ago. I do not owe this money.
Frequently Asked Questions
What is Complaint #6153946 about?
Complaint #6153946 was filed against Truist Financial Corporation regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2022-11-01T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.