Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6153651
Complaint Overview
Complaint ID: 6153651
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: New York
ZIP Code: 14609
Date Received: 2022-11-01T12:00:00-05:00
Date Sent to Company: 2022-11-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
A balance transfer was made in the amount of {$5600.00} in XXXX of XXXX from my XXXX XXXX card to a Wells Fargo card. I began contacting XXXX XXXX in late XXXX because the balance transfer had not come off of that account. Throughout summer, both companies were contacted multiple times. Wells Fargo completed several research requests concluding that they did send the funds. XXXX XXXX still stated the funds were not seen. In XX/XX/XXXX, I called Wells Fargo and discovered that the last 4 digits of the account number they sent the funds to did not match my account. I am unsure how these numbers got changed. To remove the balance from my account, XXXX XXXX is requesting an EFT report showing that the funds were sent. On XX/XX/XXXX, I called Wells Fargo requesting that further documentation be sent showing that the balance transfer occurred. They stated that the only proof they could provide is my statement. The statement had already been sent to XXXX XXXX and was determined to be insufficient proof of transfer. Wells Fargo stated that the only other option is a custom letter. I again called XXXX XXXX to let them know. After some discussion, a three way call was done between myself, the XXXX XXXX representative named XXXX, and the Wells Fargo representative named XXXX. This call was recorded on both sides. XXXX stated to XXXX that the EFT report was all that was needed to resolve the issue. XXXX stated multiple times that he understood the request but Wells Fargo was unable to provide that, and that the only proof that they could provide was my statement or a letter. XXXX let him know that those options are not sufficient. He acknowledged that information. XXXX placed a request for both the EFT and a letter but acknowledged that it is unlikely that the EFT will be sent. He also stated that regardless of the outcome, there is no way to cancel the balance transfer, leaving me to pay the balance on both cards. I have now have the same balance on two cards. XXXX XXXX has temporarily refunded the balance to allow me to submit further documentation but it will be recharged to the account if sufficient documents are not sent.
Frequently Asked Questions
What is Complaint #6153651 about?
Complaint #6153651 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-11-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.