Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #6153562
Complaint Overview
Complaint ID: 6153562
Company: East West Bank
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: California
ZIP Code: 91932
Date Received: 2022-11-01T12:00:00-05:00
Date Sent to Company: 2022-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This can best be explained by sending you the text of what I sent to EastWest BankXXXX XX/XX/22 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX- I just heard from XXXX XXXX that you are refusing their request to refund the money they sent to you on my behalf. They told me that the reason is you suspect I have perpetrated a fraud or am the victim of a fraud. This is the first I have heard of this and I am amazed that you did not even reach out to me or XXXX XXXX about this serious accusation. In America, when someone is accused of a crime, you accuse them and show them the evidence. You did not do this in this case. Just for your information, I have never been convicted of a crime in my LIFE. I have not even been arrested on suspicion of a crime in my LIFE. I am a credentialed public high school teacher and like to think I am an honorable and honest person and I find the simple accusation of fraud deeply offensive. The only fraud being committed here is by EastWest who has taken my money and refused to return it. I feel there is XXXX profiling at play here where you see an XXXX XXXX man who is corresponding with a young XXXX women and the immediate assumption is " Oh this must be fraud '' ( and I was told this in so many words by one of your employees ). There are serious penalties for XXXX Profiling, which is a type of fraud in itself so EastWest is on notice that that is the type of fraud THEY are committing. I am also complaining to the Consumer Financial Protection Agency which is the government agency that regulates you, so expect to hear from them very soon. And just a heads up, they do not look kindly to XXXX Profiling. The fact that you accept people 's money and refuse to return it and not even give a REASON why you are not returning it, is also illegal and I will tell you now they will be looking at that and they take that type of thing very seriously. I have also picketed XXXX XXXX XXXX XXXXXXXX XXXX, where I carry a big sign saying EASTWEST BANK STOLE MY MONEYXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I will do this daily until you decide to obey the law and refund my money. Please call me about this if you have the courage. XXXX XXXX XXXX XXXX XXXX XXXX. XXXX XXXX CA XXXX ( XXXX ) XXXX
Frequently Asked Questions
What is Complaint #6153562 about?
Complaint #6153562 was filed against East West Bank regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2022-11-01T12:00:00-05:00.
How did East West Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against East West Bank?
Yes, visit the East West Bank company profile at readthecomplaint.com/company/east-west-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.