Checking or savings account -- Managing an account -- Complaint #6150095
Complaint Overview
Complaint ID: 6150095
Company: TD Bank US Holding Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New York
ZIP Code: 10001
Date Received: 2022-10-31T12:00:00-05:00
Date Sent to Company: 2022-10-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We bank with XXXX XXXX and two of our checks were fraudulently deposited at TD Bank. Each check was for {$18000.00}. TD Bank refuses to respond to XXXX XXXX requests for reimbursement for the claims. They have actively followed up and TD Bank continues to do nothing. According to XXXX, this is very typical behavior of TD Bank, they do not return fraudulent funds despite legitimate claims. Something needs to be done to stop TD Bank from keeping fraudulent funds. This has to be against the law, right?
Frequently Asked Questions
What is Complaint #6150095 about?
Complaint #6150095 was filed against TD Bank US Holding Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-10-31T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.