Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #6111364
Complaint Overview
Complaint ID: 6111364
Company: Capital One Financial Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: Debt settlement
Issue: Problem with customer service
State: Arizona
ZIP Code: 85017
Date Received: 2022-10-20T12:00:00-05:00
Date Sent to Company: 2022-10-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have a balance around {$5000.00} with capital one auto finance. I have been sending letter after letter asking to settle on an amount that I can afford. I am trying to avoid bankruptcy and COVID took a toll on my debt.
Frequently Asked Questions
What is Complaint #6111364 about?
Complaint #6111364 was filed against Capital One Financial Corporation regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2022-10-20T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.