Money transfer, virtual currency, or money service -- Confusing or misleading advertising or marketing -- Complaint #6106979
Complaint Overview
Complaint ID: 6106979
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Confusing or misleading advertising or marketing
State: Florida
ZIP Code: 33025
Date Received: 2022-10-19T12:00:00-05:00
Date Sent to Company: 2022-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
i opened a new cash app after they closed my 1st cash app i had for years uploaded id to get verified to use the platform and every time i have a issue with them i get the run around with no resolution this particular ( XX/XX/19 ) instance my XXXX is not working i inquired on the problem they tell me to verify i told them i have already whats the issue they inform me that to use that feature i have to be verified i informed them i have been using the feature can you not see my account they ignore that and say send in your information again. MY thing is if i already sent in the same information what are they doing with it i see alot of ppl accts get hacked because they want front back and selfie. they ignore that as well whos in charge of cash app where does our information go and why do we have to keep giving them our information. they always say they will email me i never receive an email this company just seem bogus and it seems like they just collecting peoples information.
Frequently Asked Questions
What is Complaint #6106979 about?
Complaint #6106979 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2022-10-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.