Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #6106713
Complaint Overview
Complaint ID: 6106713
Company: Hyundai Capital America
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: Illinois
ZIP Code: 60061
Date Received: 2022-10-19T12:00:00-05:00
Date Sent to Company: 2022-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hyundai Motor Finance has held my title hostage. I sent in all of my required documentation by XX/XX/XXXX and have called the customer service department 3-4 times all saying it's still being processed. There is no way to escalate to the department that's holding up the title. My registration expires end of month and I need to get the lien holder off by then.
Frequently Asked Questions
What is Complaint #6106713 about?
Complaint #6106713 was filed against Hyundai Capital America regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2022-10-19T12:00:00-05:00.
How did Hyundai Capital America respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Hyundai Capital America?
Yes, visit the Hyundai Capital America company profile at readthecomplaint.com/company/hyundai-capital-america to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.