Credit reporting, credit repair services, or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #6105869
Complaint Overview
Complaint ID: 6105869
Company: Wells Fargo & Company
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: California
ZIP Code: 900XX
Date Received: 2022-10-19T12:00:00-05:00
Date Sent to Company: 2022-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
DATE : XX/XX/2021 BANK OF CHECK XXXX XXXX CHECK NUMBER : XXXX AMOUNT : {$32000.00} CASHED ATM BANK : WELL FARGO We mailed check to our vendor and it got stolen. the theft cashed the check from WELL FARGO ATM. We report the issue to our bank ( XXXX ), and they were working with WELL FARGO for the issue. However, WELL FARGO closed our case twice. first time, they require additional document, and we gave them all. Subsequently, the require a police report again. We already report the mail theft to the USPS, and they have their own investigation team to work on it. I have the complaint or the claim number. But WELL FARGO insist to have the report!! It is incomprehensible why WELL FARGO keep giving us hard time. the person who cashed the check from the ATM have the account information when they use the machine to cashed the check. ALL information is traceable. NAME and the ACCOUNT NUMBER. why it is so difficult to scrutify the person account. ALSO, on the check, pay to and the theft name are not match. Correct one is the company name, stolen one is the person name. How can they still allow the person to cahsed out the amount? The investigation goes more than 1 years and they still asking for more documents?
Frequently Asked Questions
What is Complaint #6105869 about?
Complaint #6105869 was filed against Wells Fargo & Company regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2022-10-19T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.