Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6101763
Complaint Overview
Complaint ID: 6101763
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 33025
Date Received: 2022-10-18T12:00:00-05:00
Date Sent to Company: 2022-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I contact XXXX Customer Care Center via phone call to discuss a problem I was having with my daughter 's XXXX music account. I was ask a series of questions in order to verify my account, Per The Customer Service Rep. I complied not thinking I was giving my information to someone other than XXXX Care Center. After a few questions I became a bit suspicious of the types of questions I was being ask. At this time I began to shut down our conversation because I became more suspicious, but too late. They had already distracted my information. I immediately contact Wells Fargo Bank only to learn that monies have already been removed from my bank account in the total amount of {$1200.00}. At no time nor was it ever my intentions to charge {$1200.00}. At no time until it was too late that I knew I was talking to a scam person. Wells Fargo denied my claim because as they stated I gave and authorized this charge. NOT TRUE. I was conned out of my information and Never was it my intentions to purchase anything or have any money remove from my account. It was my intentions only to solve the problem with my daughter 's XXXX play account. I never Authorized The Removal Of The Money that Wells Fargo Bank claims I did.
Frequently Asked Questions
What is Complaint #6101763 about?
Complaint #6101763 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-10-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.