Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6101187
Complaint Overview
Complaint ID: 6101187
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Washington
ZIP Code: 98109
Date Received: 2022-10-18T12:00:00-05:00
Date Sent to Company: 2022-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for an amex credit card at the beginning of 2022. The card opening bonus is XXXX rewarding points for meeting spending conditions within three months. My card was opened in early XXXX, but the courier company amex chose lost my card. So I contacted them to send the card again. didn't receive my card until the late XXXX. I contacted their customer service to ask for an extension on the time frame for completing the spending condition because I was already past that time frame when I received the card. But their customer service refused my request
Frequently Asked Questions
What is Complaint #6101187 about?
Complaint #6101187 was filed against American Express Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2022-10-18T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.