Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6100527
Complaint Overview
Complaint ID: 6100527
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 33180
Date Received: 2022-10-18T12:00:00-05:00
Date Sent to Company: 2022-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I filed a claim for several unauthorized charges on my Discover card about 60 days ago, they have treated more like a criminal. Interrogating over and over. They credited my account and sent me an affidavit to sign after almost 45 days, then they called and said the affidavit was not signed by and they would send another one again. Every time they send one they tell its 7-10 days to get it but instead its about 2 weeks. Till now I have not refined the second affidavit, my account is closed they have refused to reopen it even tho I kept my account in excellent standing. This has been a grueling process, the charges are completely fraudulent and that was easy to prove but for them to advertise 0 liability for fraud and then make a customer to go through this is absolutely ridiculous.
Frequently Asked Questions
What is Complaint #6100527 about?
Complaint #6100527 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-10-18T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.