Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6092077
Complaint Overview
Complaint ID: 6092077
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: 442XX
Date Received: 2022-10-16T12:00:00-05:00
Date Sent to Company: 2022-10-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I was billed by XXXX XXXX for {$710.00} for a washing machine and delivery to the specified address under my name. XXXX XXXX never delivered the washing machine as agreed so I filed a chargeback with Capital One. Capital One initially accepted the chargeback because XXXX XXXX didnt provide the goods and services explicitly agreed upon. Capital One on XX/XX/2022 charged my account for the full amount of {$710.00} and didnt honor the consumer protections I have with the Credit Card XXXX fraudulent transactions from the business owner. Capital One provided me with the case number : XXXX XXXX : XXXX
Frequently Asked Questions
What is Complaint #6092077 about?
Complaint #6092077 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-10-16T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.