Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #6091156
Complaint Overview
Complaint ID: 6091156
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: California
ZIP Code: 95409
Date Received: 2022-10-16T12:00:00-05:00
Date Sent to Company: 2022-10-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Saturday XX/XX/XXXX, I tried to make my regular car payment to Westlake Financial Services ( XXXX XXXX XXXXXXXX XXXX XXXXXXXX, XXXX XXXX, CA XXXX ) for the second time after the maturity date of the loan on XX/XX/XXXX. The payment made XX/XX/XXXX was received no issue, but today it said immediate action required and would not take payment online at www.westlakefinancial.com So I called and found out the previous 5 phone calls over a year apart first starting in XX/XX/XXXX The representatives of Westlake Financial knowingly lied about my loan maturity plan and assured my Husband and I that the car would not go out for repossession as long as we made our payments before the due date at the end of the loan and that no more fees or interest would be charged. When called this morning XX/XX/XXXX they said the account was 60 days past due and the vehicle was out for repossession because the maturity plan was never authorized by unknown " managers ''. So today the " gentleman '' that answered the phone at Westlake Financial tried to extort me for {$500.00} to resubmit the loan maturity plan that may or may not get approved now even though they repeatedly told us not to worry about this EXACT Scenario. This company is a scam I have found out the hard way, my car is a XXXX XXXX XXXX bought used with XXXX miles. Screwed on 29 % APR and some how after all the fees they charge we owe {$13000.00} at the end of the loan. The car has been paid for 7 years and over double the price paid for the car, and every time you call they just seem to lie. Especially looking at the reviews I don't know how they are still in business. Some of the transaction records show {$490.00} applied to interest and {$0.00} applied to principle of the loan
Frequently Asked Questions
What is Complaint #6091156 about?
Complaint #6091156 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2022-10-16T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.