Student loan -- Dealing with your lender or servicer -- Complaint #6090456
Complaint Overview
Complaint ID: 6090456
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Pennsylvania
ZIP Code: 190XX
Date Received: 2022-10-15T12:00:00-05:00
Date Sent to Company: 2022-10-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a borrower from the XXXX student loan program that was shut down in 2010. And I have been making payments on my loan since XXXX. My loans are managed by Navient. Due to the lack of information provided at the launch of the Federal Student Debt Relief Program last XXXX, I sought out information about qualifying myself. I contacted both the Department of Education and Navient. At that time, I was told I had an option to consolidate to Direct Loans, but that was a high risk. I was feeling unsure about taking the risks of a higher interest rate and other long-term repercussions of that consolidation. Commercially run XXXX loans were a gray area at that time and I thought it best to await further information to make a more informed decision. Only to then receive an email on XX/XX/XXXX that I missed a deadline that was not established until the deadline was crossed. Only those who had consolidated PRIOR to XX/XX/XXXX were going to eligible for relief and those of us with loans that are legitimately federal would be now be excluded. As if we were to predict the future. I would like to further more state that there is zero control given to the consumer regarding what entity takes on your loans. A Federal loan is still a federal loan. This is affecting millions of honest, hardworking Americans that have been paying off loans for decades and accruing interest from predatory banks. It is not right to exclude us from relief because who is in control of our loans. We had no say over that. And those of us who proceeded with caution are also being put out and the way we were informed was, quite frankly, a slap in the face. Having a degree in higher education should not mean you have a federal burden for most of your adult life. We contribute to society, we are parents, homeowners, and community members. Education is a right not a privilege. Granting us the freedom from loan payments would positively impact my family and millions of others. Please consider including the commercially owned XXXX borrowers in President BideXXXX 's plan. We have paid enough.
Frequently Asked Questions
What is Complaint #6090456 about?
Complaint #6090456 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-10-15T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.