Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #6083560
Complaint Overview
Complaint ID: 6083560
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: New York
ZIP Code: 10952
Date Received: 2022-10-13T12:00:00-05:00
Date Sent to Company: 2022-10-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried closing my PayPal account but the " Close My Account '' link on the account page was a dead end ( I have screenshots ). I then tried closing it via the " Delete Your Data / Close Your Account '' link on the data page. I then received a message informing me that PayPal usually responds to REQUESTS for account cancelation within XXXX XXXX. I should not have to ask permission to close my account, much less wait XXXX XXXX or more for a response. I also believe the misleading dead links are an attempt to keep their stock from continuing to crash this XXXX, as many people are closing their PayPal accounts, which makes this not only a consumer issue but a securities and exchange issue, or so I would imagine.
Frequently Asked Questions
What is Complaint #6083560 about?
Complaint #6083560 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-10-13T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.