Checking or savings account -- Managing an account -- Complaint #6078942
Complaint Overview
Complaint ID: 6078942
Company: Paypal Holdings, INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: South Carolina
ZIP Code: 29412
Date Received: 2022-10-12T12:00:00-05:00
Date Sent to Company: 2022-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
4 months ago, PayPal froze my account totaling roughly {$46000.00}. They cited potentially suspicious and illegal activity, but gave no specifics. I'm a XXXX military member supporting my XXXX grandmother back home and was using PayPal to cover many of her expenses. I've emailed and called them relentlessly, but have been shut down at every turn. It's the typical terrible customer service. They say they'll send instructions on how I can receive my funds in another 2 months. In the meantime, I can not transfer or withdraw my money. I'm glad to see them getting lit up for this insanity. Surely there are others like me.
Frequently Asked Questions
What is Complaint #6078942 about?
Complaint #6078942 was filed against Paypal Holdings, INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-10-12T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.