Mortgage -- Trouble during payment process -- Complaint #6074204
Complaint Overview
Complaint ID: 6074204
Company: Mountain West Financial, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 92404
Date Received: 2022-10-11T12:00:00-05:00
Date Sent to Company: 2022-10-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been trying to get my escrow account corrected for the last 3 months. I am beyond frustrated with Mountain West Financial. They are saying my escrow account is negative {$10000.00} and that is impossible. When I called them I was able to see that they paid my supplemental taxes and they were supposed to refund me the error in payment so I can correct it and this is still ongoing and now my payment has gone up from XXXX, down to XXXX and is not at XXXX No one can tell me why this is happening and today was the last straw as their servicing department hung up on me. I don't feel that it is fair that their poor accounting has rendered my escrow account to be negative and is now increasing my payment by over {$1000.00}. I can not afford an additional {$1000.00} a month and this could possible affect my ability to make my payments and could result in me losing my home to foreclosure.
Frequently Asked Questions
What is Complaint #6074204 about?
Complaint #6074204 was filed against Mountain West Financial, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-10-11T12:00:00-05:00.
How did Mountain West Financial, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mountain West Financial, LLC?
Yes, visit the Mountain West Financial, LLC company profile at readthecomplaint.com/company/mountain-west-financial-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.