Mortgage -- Trouble during payment process -- Complaint #6064268
Complaint Overview
Complaint ID: 6064268
Company: Supreme Lending
Product: Mortgage
Sub-Product: VA mortgage
Issue: Trouble during payment process
State: Arizona
ZIP Code: 85138
Date Received: 2022-10-08T12:00:00-05:00
Date Sent to Company: 2022-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2022 I sent a email to Supreme Lending loan servicing, in regards to escrow shortage. I asked for 24 months to pay off shortage. I was told that the 24 months was granted but it would only lower my payment by XXXX dollars. So I decided to look into my account online and notice that my taxes did not match what I actually had receive from the state of Arizona. So I look up the tax records for the past 5 years and email them to Supreme Lending. I also email my XXXXXXXX XXXX tax bill, because their numbers were wrong also. Due to all of the mistakes that Supreme Lending is making it is and has cost me more money. I decided to pay off shortage and have escrow account removed. My first attempt to pay off shortage was XX/XX/2022, I paid what they said I owed. So I sent another email on XX/XX/2022 asking to remove shortage. On XX/XX/2022, I received a response saying, I do not meet XXXX and Escrow balance is $ XXXX. So I called and paid the XXXX and verbally asked to have escrow removed. I have researched this and found that I do not have a HPML loan. So why are Supreme Lending trying to force those rules on me? And even under those rules my true LTV is under 80 % .I even sent the page in my closing disclosure that says I can remove escrow. I add some screen shots of my online account, when you look at year to date Information in the screen shot, you can see that it says I paid XXXX in taxes but my taxes are not that high. My taxes are XXXX. I feel that it is in my own best interest to pay my taxes and insurance.
Frequently Asked Questions
What is Complaint #6064268 about?
Complaint #6064268 was filed against Supreme Lending regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-10-08T12:00:00-05:00.
How did Supreme Lending respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Supreme Lending?
Yes, visit the Supreme Lending company profile at readthecomplaint.com/company/supreme-lending to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.