Credit card or prepaid card -- Getting a credit card -- Complaint #6059495
Complaint Overview
Complaint ID: 6059495
Company: Barclays Bank Delaware
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Indiana
ZIP Code: 46825
Date Received: 2022-10-06T12:00:00-05:00
Date Sent to Company: 2022-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I became aware of a problem when I discovered my XXXX score had been lowered by several points by XXXX. Supposedly XXXX was made aware of an application for a credit card by Barclays. Upon doing some checking I learned that Barclays is the company that issues credit cards for XXXX XXXX. I do not shop at XXXX XXXX and have never applied for a credit card with them. When attempting to contact Barclays and XXXX XXXX by telephone, I could not make any progress because, since I did not have an account number to give them, they did not seem to want to accept my call. Very frustrating. I more or less dropped the ball on this and didn't make further attempts. Then today I received an email from another company I had never heard of, XXXX, informing me they had received a credit card application from me. I immediately called their office and was able to get that application halted and made them aware I had not made the request. Because of this second attempt to get credit in my name I decided I must get the the bottom of the first attempt at credit fraud and XXXX is telling me I must file a report with your agency and go through the channels to get this error removed from my credit report. XXXX has now placed a credit freeze on my account with all three agencies, however, to get my XXXX score back to what it had been, I have been told I must file a report with your agency. Your help will be greatly appreciated.
Frequently Asked Questions
What is Complaint #6059495 about?
Complaint #6059495 was filed against Barclays Bank Delaware regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-10-06T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.