Credit card or prepaid card -- Closing your account -- Complaint #6059373
Complaint Overview
Complaint ID: 6059373
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Armed Forces Europe
ZIP Code: XXXXX
Date Received: 2022-10-06T12:00:00-05:00
Date Sent to Company: 2022-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Wells Fargo closed my account due to two payments being returned. The payments were returned because the linked bank account was compromised from a lost debit card, which I did not know when I made the payments. I have always made all of my payments on time and have never had a late payment. Even after Wells Fargo closed the account, I continued to make on time payments and the balance on the account bringing the account within terms of the cardholder agreement. The account is planned to be paid off with a {$0.00} balance by the end of the month. As a XXXX XXXX we sometimes do not get communication that our accounts may be compromised.
Frequently Asked Questions
What is Complaint #6059373 about?
Complaint #6059373 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2022-10-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.