Credit card or prepaid card -- Fees or interest -- Complaint #6049485
Complaint Overview
Complaint ID: 6049485
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Minnesota
ZIP Code: 55433
Date Received: 2022-10-04T12:00:00-05:00
Date Sent to Company: 2022-10-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo has continued to charge huge amounts of interest to my credit card account making it impossible to keep up and which takes away significant amounts of my credit. I have tried to talk with them about it but the problem continues. My account was at the top of its credit limit and Wells Fargo just applied another amount of interest between three and four hundred dollars and are telling me to pay the over credit limit amount at once. The reason the account balance is so high to begin with is that Wells Fargo has neglected/mishandled thousands of dollars of disputed/unauthorized/or fraudulent charges to my credit card. I am due credit for these disputed incorrect unauthorized charges which would eliminate these large interest amounts. I have tried to communicate this with XXXX. and have asked for assistance of the Executive Office, but there is never any proper follow up or attempt to listen, review, and properly resolve the issues and properly credit these improper transactions. Interest rates have never decreased since i have had the account since XX/XX/2016 ( six years and eight months ). Wells Fargo has harmed my credit due to this large amount of debt showing on my credit card when they have not properly addressed and mishandled disputes. Then they add huge amounts of interest which only shows my debt to worsen. This debt is inflated and being improperly and/or falsely reported to the credit agencies, as I am disputing that this amount of debt is not owed.
Frequently Asked Questions
What is Complaint #6049485 about?
Complaint #6049485 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-10-04T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.