Credit reporting, credit repair services, or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #6045768
Complaint Overview
Complaint ID: 6045768
Company: Credit Karma, LLC
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Didn't receive services that were advertised
State: Florida
ZIP Code: 33610
Date Received: 2022-10-03T12:00:00-05:00
Date Sent to Company: 2022-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I saw that around XXXX. I seen many pre approvals on credit karma at first I didnt pay it no mind but credit karma kept sending me pre approvals. Telling me I was pre approve for credit cards, and personal loans and that I could refinance my car. Every day I would see these offers and everytime I log in to check my credit scores. So basically after a few months of being told I was pre approval I totally thought I was in the perfect place to apply .I got so many offers from credit karma I started to tell my whole family about investments and vacations we were going to use these pre approvals for .So I finally applied around sometime 2020 and I got denied for two credit cards and a personal loan. I was distraught and very angry and felt very deceived. For months credit karma told me I was pre approved which was very much a lie .I was severely stressed out for weeks .I had migraines so bad I became anti social. My XXXX went from zero to one hundred. Now every time I see pre approvals I immediately close my phone and shut my computer off. This definitely has made me so uneasy I havent checked my credit as frequently as I should.
Frequently Asked Questions
What is Complaint #6045768 about?
Complaint #6045768 was filed against Credit Karma, LLC regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2022-10-03T12:00:00-05:00.
How did Credit Karma, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Credit Karma, LLC?
Yes, visit the Credit Karma, LLC company profile at readthecomplaint.com/company/credit-karma-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.