Student loan -- Dealing with your lender or servicer -- Complaint #6037898
Complaint Overview
Complaint ID: 6037898
Company: Edfinancial Services
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Kansas
ZIP Code: 67901
Date Received: 2022-09-30T12:00:00-05:00
Date Sent to Company: 2022-09-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested a refund on XX/XX/2022 for a fully-paid student loan account and have not had my account balanced updated or the refund processed yet. There is only a single payment for the entire account so I expected the process to be fairly fast. Zero communication has been given to me through email notification or phone call, which is unacceptable because it does not let me know if the request has gone through properly. This leads me to assume there was some incompetence with the handling of the refund request and want the issue corrected. The refund is for payments during the COVID forbearance period and I need this issue to be handled in a timely manner.
Frequently Asked Questions
What is Complaint #6037898 about?
Complaint #6037898 was filed against Edfinancial Services regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-09-30T12:00:00-05:00.
How did Edfinancial Services respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Edfinancial Services?
Yes, visit the Edfinancial Services company profile at readthecomplaint.com/company/edfinancial-services to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.