Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #6036776
Complaint Overview
Complaint ID: 6036776
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: Gift card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: Illinois
ZIP Code: 60625
Date Received: 2022-09-30T12:00:00-05:00
Date Sent to Company: 2022-09-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called a fraudulent XXXX XXXXXXXX XXXX XXXXXXXX web site. they sent me to XXXX to purchase a American Express prepaid gift card which I paid {$420.00}. I gave them the card number over the phone and never heard from them again.
Frequently Asked Questions
What is Complaint #6036776 about?
Complaint #6036776 was filed against American Express Company regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2022-09-30T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.