Checking or savings account -- Managing an account -- Complaint #6036699
Complaint Overview
Complaint ID: 6036699
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Minnesota
ZIP Code: 55044
Date Received: 2022-09-30T12:00:00-05:00
Date Sent to Company: 2022-09-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
There are many issues involved in this case so ill start from the beginning. I spoke to a gentleman who accidentally deemed my account compromised by mistake and cut off all access of me using my money. I changed my number recently so the bank froze my access to pay pills or access money through XXXX and digital wallets and all banks are closed until XXXX and its XXXX.i dont have a card or the bank will not unlock my account or bypass whatever they have to, to give me access. I can still access my account online and via the app but i can only look at it. My wife, children and I need money to buy groceries and food and gas and its an emergency because we do not have any of those right now. We just moved back to the XXXX from XXXX and we dont have people who can help us. I was told i have to wait 5 days until they can unlock my account in which they made the error to cause this problem and im suffering from this. The emergency is that my family has to starve for 5 days until wellsfargo can fix their own error for me to be able to access my own money and feed my children is ridiculous and this is horrible this is causing great distress for my family and I and wish that someone could help resolve this issue please or contact someone who can help us. I called wellsfargo many times and no one knows how to fix the issue I have been treated poorly by representatives of wellsfargo included being hung up on. I was told to do many different things and nothing worked and its very stressful for me. Every call i was transferred 2 to 3 times ive spoken to the highest available employees, I spoken with tech support, and Ive even physically went in to the bank and they all turned me away and told me to wait 5 days as if this is not an emergency. Im very displeased and suffering from this treatment and the representatives of this bank have displayed insensitive and apathetic customer service and are again causing me and my family a great deal of distress.
Frequently Asked Questions
What is Complaint #6036699 about?
Complaint #6036699 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-30T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.