Payday loan, title loan, or personal loan -- Problem when making payments -- Complaint #6034132
Complaint Overview
Complaint ID: 6034132
Company: Wells Fargo & Company
Product: Payday loan, title loan, or personal loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: California
ZIP Code: 90047
Date Received: 2022-09-29T12:00:00-05:00
Date Sent to Company: 2022-09-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called Wells Fargo today ( XX/XX/22 ) regarding my personal loan. The agent said Wells Fargo canceled my AutoPay and should have sent me a form to resubmit my ACH AutoPay from my checking account. I never canceled AutoPay. I do not authorize Well Fargo to cancel my AutoPay. I then asked to speak with a manager. I then spoke to XXXX in Virginia. She indicated she is the only XXXX in XXXX. While informing her I did not authorize anyone to cancel my AutoPay ( Bill Pay ), she interrupted me and said I was yelling. I have a right to express my anger and disappointment with Wells Fargo. I never requested cancelation of my AutoPay. Moreover, I was never informed AutoPay was canceled. As a result, I could have had a 30-day late payment on my credit report for 7-years due to no fault of my own. This would cause me signification financial injury. I did my due diligence to set up AutoPay correctly. If WF did cancel my AutoPay without my knowledge or consent, then this is a violation of the Unfair, deceptive, or abusive acts and practices ( UDAAPs ) and other consumer laws.
Frequently Asked Questions
What is Complaint #6034132 about?
Complaint #6034132 was filed against Wells Fargo & Company regarding Payday loan, title loan, or personal loan specifically about Problem when making payments. It was received by the CFPB on 2022-09-29T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.