Mortgage -- Trouble during payment process -- Complaint #6034054
Complaint Overview
Complaint ID: 6034054
Company: Alliant Credit Union
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 95401
Date Received: 2022-09-29T12:00:00-05:00
Date Sent to Company: 2022-09-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We refinanced and paid off a mortgage with Alliant Credit Union in XX/XX/2021. However, they have still not reported the mortgage paid off on our credit reports. The loan is still reported as open. We have reached out multiple times, via phone and email but no one on their end helps with correctly reporting the loan as closed.
Frequently Asked Questions
What is Complaint #6034054 about?
Complaint #6034054 was filed against Alliant Credit Union regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-09-29T12:00:00-05:00.
How did Alliant Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Alliant Credit Union?
Yes, visit the Alliant Credit Union company profile at readthecomplaint.com/company/alliant-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.