Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6033164
Complaint Overview
Complaint ID: 6033164
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Texas
ZIP Code: 76227
Date Received: 2022-09-29T12:00:00-05:00
Date Sent to Company: 2022-09-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been a victim of Identity Theft for about the last two years. I have received many Debit cards from various mobile payment companies. Cash app is one of those companies where I have received a debit card on three separate occasions. Most recently, I received one and attempted to contact Cash App directly. Due to the limitations of their customer service team, a dispute needs to be raised thru the app itself. Since I DO NOT have a cash app account, my husband raised the issue thru the app and informed Cash App customer service of the fraud I am facing. We have the physical debit card in our possession. Cash app refused to open a case or take the identity theft claim seriously. Instead, they stated that due to privacy, they can not initiate the claim from my husband and has to be from the account holder. THE ACCOUNT HOLDER IS THE FRAUDSTER- I do not have a cash app account. They refused to allow my husband ( or me indirectly ) to validate information or provide the debit card number to have it closed due to fraud. Instead, they stated that I ( THE VICTIM ) must create a cash app account in order to dispute this other fraudulent account - that makes zero sense. Additionally, the last time I received two other cash app debit cards, I asked them to safeguard my information to ensure no future accounts could be opened. They obviously did not do that. I am beyond frustrated and completely dissatisfied with Cash apps handling of this situation. My current situation remains unresolved and a fraudulent debit visa card remains open in my name. Cash app should immediately close all accounts in my name and cancel the debit card before there is any financial loss I may incur.
Frequently Asked Questions
What is Complaint #6033164 about?
Complaint #6033164 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-09-29T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.