Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6026345
Complaint Overview
Complaint ID: 6026345
Company: Fifth Third Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: West Virginia
ZIP Code: 25404
Date Received: 2022-09-27T12:00:00-05:00
Date Sent to Company: 2022-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Several transactions through my wife and I account were not authorized by either of us. We spoke with said companies who stated they would give us back our money but only 25 % of the amount. We then filed an investigation through adp compliance for XXXX we were told we would get documents to sign and return there were multiple transactions on said list that were accurate which was made aware to them. they denied the refund stating the charges were accurate. during this time from XX/XX/XXXX to XX/XX/XXXX they cancelled our card and sent a new one ( appropriate ) but they also locked our account and we had no access to our money at all as well as we continued to get notifications of transaction being attempted during the investigation but we had no access at all. The charges are attached to our account but we didnt not approve them or even attempt to purchase said items we were charged for. We did not receive any goods/items either. the following are the charges I am requesting assistance on please. XX/XX/XXXX XXXXXXXX XXXX XXXX XXXXXXXX work out supplement charge was {$110.00} XX/XX/XXXX XXXX XXXX XXXX work out supplement charge was {$39.00} These 2 charges the rep stated I placed an entry to win a free XXXX. I did not do that in any way but explained further even if i had that wouldnt justify being charged without my permission for services i didnt request or get items for. these 2 charges are the one I was advised I could get a 25 % refund for I declined and requested to speak with a manager and was denied that right rep stated the volume of call were to high for me to speak with a manager. XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX charge {$9.00} unable to reach XX/XX/XXXX XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX {$89.00} unable to reach XX/XX/XXXX XXXX XXXX XXXX charge {$6.00} unable to reach XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX {$69.00} the last charge on XX/XX/XXXX was after I started the investigation and my account was frozen we werent even able to access our funds through any venue at all we were locked out of our account from XX/XX/XXXX to XX/XX/XXXX so how did we charge the XX/XX/XXXX charge? it was denied as well as all the others listed above. XXXX advised that we couldn't get a final answer for investigation until I signed documents of transactions i received those documents on the evening of XX/XX/XXXX and sent them back via email at approx XXXX that same day. we received the letter of determinations and denial of refund on the XXXX in the mail but the date on the letter was XX/XX/XXXX. There were multiple other issues with XXXX as well to include they lied to me about my account info I authorized my wife permission to speak with them on numerous occasions and was told it was noted in the account but it wasnt Jovy a cust. rep stated we didnt even have an account we debated over that for an hr. I did not authorize these purchases in any way shape or form. I believe that XXXX did not investigate my claim as advised. I just want the money that was taken from me returned that is it. I would appriciate any help I can get at all thanks
Frequently Asked Questions
What is Complaint #6026345 about?
Complaint #6026345 was filed against Fifth Third Financial Corporation regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-09-27T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.