Checking or savings account -- Managing an account -- Complaint #6025454
Complaint Overview
Complaint ID: 6025454
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Arizona
ZIP Code: 85225
Date Received: 2022-09-27T12:00:00-05:00
Date Sent to Company: 2022-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got a new phone and locked myself out of online banking app didnt recognize my device, I contacted Chime member services multiple times and they adv that I Had send in document to the email which I sent dL, Phone bill with number, I also sent proof of address and I was told someone would get back to me within 24-48 hours no one reach out until the 3rd day requesting the same information and I adv them that I had already sent will send again. I called multiple times adv them that I need to use my account to pay my bills all my money is in account, which had cause my electricity to be shut off as well as phone bill, I spoke with several supervisor only thing they can do is send an email and esculate the case. I was told multiple times that someone is working on getting restriction off acct I have yet to get into account I continued to reach out and was adv that if I keep responding they are going to extend the time of working on my case please help I am a single parent of 4 and need to pay my bills,.
Frequently Asked Questions
What is Complaint #6025454 about?
Complaint #6025454 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-27T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.