Checking or savings account -- Managing an account -- Complaint #6025169
Complaint Overview
Complaint ID: 6025169
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Minnesota
ZIP Code: 554XX
Date Received: 2022-09-27T12:00:00-05:00
Date Sent to Company: 2022-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wells Fargo has locked me out of my online banking. Im XXXX living in XXXX XXXX. Theyre saying I have to go to a branch in USA to get it back open. Over the last 3 weeks Ive talked to 20 different people. They all say same thing, I have to go to a branch in USA. I let them know I was moving and traveling internationally. Apparently they have no way of helping international travelers! They cant use international numbers or email to verify account information, only US numbers. The reason they locked me out of my online banking is because I used the service they provide to make a wire transfer to someones account at one of XXXX XXXX biggest banks. They marked that as suspicious! They offer a service on their online banking website, and then they cause problems when you make the simplest of transactions! Ive had to waste lots of money on hotels and transportation because I havent been able to transfer money to buy a car. I think this is negligence on their part and malpractice. Is there anything we can do to file a complaint about Wells Fargo international services? I would also like to be reimbursed for the money Ive wasted! Thanks, hope you can help!
Frequently Asked Questions
What is Complaint #6025169 about?
Complaint #6025169 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-27T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.