Checking or savings account -- Managing an account -- Complaint #6021384
Complaint Overview
Complaint ID: 6021384
Company: Santander Holdings USA, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Cashing a check
State: Massachusetts
ZIP Code: 020XX
Date Received: 2022-09-26T12:00:00-05:00
Date Sent to Company: 2022-10-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Submitted check from Active Junky for {$1800.00} on XX/XX/XXXX in XXXX XXXX. Check was rejected as duplicate and {$5.00} return check fee was assessed. I contacted active junky and they said the check cleared on their end. I only submitted one check. There was no duplicate. Now my money is missing. Santander needs to submit funds of {$1800.00} to my account, credit the {$5.00} fee and provide interest at the 10 % inflation rate for missing funds.
Frequently Asked Questions
What is Complaint #6021384 about?
Complaint #6021384 was filed against Santander Holdings USA, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-26T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.