Credit card or prepaid card -- Fees or interest -- Complaint #6020930
Complaint Overview
Complaint ID: 6020930
Company: Citizens Financial Group, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Massachusetts
ZIP Code: 02038
Date Received: 2022-09-26T12:00:00-05:00
Date Sent to Company: 2022-09-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When I use XXXX, Citizens Bank Credit Card treats the charge as a cash advance and charges me {$10.00} plus interest for each transaction. XXXX says it's Citizens fault and Citizens says it's XXXX. I get nowhere with either company.
Frequently Asked Questions
What is Complaint #6020930 about?
Complaint #6020930 was filed against Citizens Financial Group, INC. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-09-26T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.