Debt collection -- Written notification about debt -- Complaint #6019546
Complaint Overview
Complaint ID: 6019546
Company: Arena Investors, LP
Product: Debt collection
Sub-Product: Auto debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Armed Forces Americas
ZIP Code: XXXXX
Date Received: 2022-09-24T12:00:00-05:00
Date Sent to Company: 2022-10-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I spoke with a representative who claims her name is XXXX XXXX XXXX XXXX Now and that they purchased my auto loan. She threatened me with repossession and initially asked me to send in {$3300.00} so that they would allow me to continue paying monthly payments for my XXXX XXXXXXXX XXXX. She said the alternative would be for me to agree to pay {$2800.00} a month via an automatic draft. I told her that was too much to ask. She put me on hold then came back and said they would take {$500.00} payments if I start payment that day. I paid the {$500.00} and asked if I would receive a receipt and loan verification documents. I did not receive any documents, but the automatic drafts continue. I called XXXX more times and requested to see the original contract with signatures, my biographical information matched to the loan ( i.e. SSN, DOB ), my address at the time of purchase, balance statement, payment history, pay-off amount, promise to pay agreement, and receipts for the payments already paid. XXXX XXXX and XXXX XXXX, the last representative I spoke with, told me that they did not have any of that information. They would have to contact a liaison and did not know when I would be provided a balance statement or any other loan documents, that they might " pick my car up before then ''. I requested the address for the home office and was provided the following contact information : By mail : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NJ XXXX By phone : XXXX ref account # XXXX
Frequently Asked Questions
What is Complaint #6019546 about?
Complaint #6019546 was filed against Arena Investors, LP regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2022-09-24T12:00:00-05:00.
How did Arena Investors, LP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Arena Investors, LP?
Yes, visit the Arena Investors, LP company profile at readthecomplaint.com/company/arena-investors-lp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.