Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #6017711
Complaint Overview
Complaint ID: 6017711
Company: Mr. Cooper Group INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Arizona
ZIP Code: 85254
Date Received: 2022-09-25T12:00:00-05:00
Date Sent to Company: 2022-10-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
This is associated with cfpb report # XXXX whereby Mr. Cooper ' Home Rewards Credit Card 's account wouldn't credit my returned merchandise to the account balance. Each month I kept making principal payments, along with interest each month. All the payments were on Auto-Pay so that I wouldn't be concerned with missing a payment. After Mr. Cooper ' Home Rewards Credit Card received your report, my next statement showed a corrected remaining balance of {$26.00}. I believe in retaliation, the credit card company received a report showing this last payment as being over 30 days late, yet it was still on Auto-Pay. My credit rating dropped substantially. When you see the monthly payment scale for this company, you see flawless payments throughout it's history until the last payment of {$26.00} being over 30 days late. Remember, this last payment was on Auto-Pay also and I don't know how it can be over thirty days late. I disputed this to XXXX, but they ignored it.
Frequently Asked Questions
What is Complaint #6017711 about?
Complaint #6017711 was filed against Mr. Cooper Group INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-09-25T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.