Credit card or prepaid card -- Problem when making payments -- Complaint #6012699
Complaint Overview
Complaint ID: 6012699
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: North Carolina
ZIP Code: 27613
Date Received: 2022-09-23T12:00:00-05:00
Date Sent to Company: 2022-09-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I explained to the internal customer rep these 2 complaints are linked together. I had been paying {$100.00} per month previously. I left the part time job because the employer was abusive paranoid drunk. I have been trying to obtain a part time job and was trying to make contact with them at the time. They went into my bank account without my consent causing {$71.00} in overdraft fees. Then I did get a hold of them and did agree to terms with a verbally combative customer rep. While trying to not become XXXX. I have been paying monthly the agreed {$50.00} per month. He said they showed no agreement. I said that is a LIE!!!! I told the inside rep that the aggressive rep accused me of lying. They would roll audio tapes. I said go ahead. He got pissy when I refused to give him bank account information and told him I would send it from my bank to their bank. Then I hung up. I stressed to the inside rep I am not the only person this has happened to I know other former NC State workers this has happened to with Discover. I could go to small claims court and win on this one. Just because you take a payment once from my account does not mean you can do so here after.
Frequently Asked Questions
What is Complaint #6012699 about?
Complaint #6012699 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-09-23T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.