Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6010579
Complaint Overview
Complaint ID: 6010579
Company: Ria Envia, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
State: Texas
ZIP Code: 766XX
Date Received: 2022-09-22T12:00:00-05:00
Date Sent to Company: 2022-09-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022, I sent {$1000.00} to Xe.com for their service to wire this {$1000.00} to my bank account in XXXX XXXX. On XX/XX/2022, my foreign bank account showed I had not received this amount of wire. So, I reached out to Xe 's customer service. They told me they would reach out to their branch in that country and check the transaction details. On XX/XX/2022, I called Xe 's customer service again, and they told me they were still waiting for a response from their branch in that country. On XX/XX/2022, they have not wired to my foreign bank account. So, I called Xe 's customer service. This time they said they would not do anything until they heard from their foreign branch, and they will not refund my money. During the phone call, I requested to connect to a supervisor, and they intentionally kept me waiting for about XXXX mins. So, I hang off without speaking to a supervisor.
Frequently Asked Questions
What is Complaint #6010579 about?
Complaint #6010579 was filed against Ria Envia, LLC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-09-22T12:00:00-05:00.
How did Ria Envia, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Ria Envia, LLC?
Yes, visit the Ria Envia, LLC company profile at readthecomplaint.com/company/ria-envia-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.