Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6010001
Complaint Overview
Complaint ID: 6010001
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Maryland
ZIP Code: 20747
Date Received: 2022-09-22T12:00:00-05:00
Date Sent to Company: 2022-09-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have disputed unauthorized transaction on my chime account with chime on two occasions and both times the results of the dispute came back denied. They refuse to investigate properly to help me get my money back. They also informed me via email that they would send documentation used to investigate this matter within 10 days but they never did. Money was stolen from my card. The first occasion was on Tuesday, XX/XX/XXXX in the amounts of XXXX. XXXX XXXX XXXX {$140.00} XXXX. XXXX XXXX XXXX {$200.00} XXXX. XXXX XXXX XXXX {$140.00} XXXX. XXXX XXXX XXXX XXXX {$75.00} The second occasion was Tuesday XX/XX/XXXX XXXX. XXXX XXXX XXXX for {$100.00} XXXX. XXXX XXXX XXXX for {$200.00} XXXX. XXXX XXXX XXXX for {$100.00} XXXX. XXXX XXXX XXXX for {$150.00} The first occasion email they sent on XX/XX/XXXX said " Hi XXXX, We would be happy to send you the documents used in our investigation that helped us determine the outcome of your claim. This will include information that we had available to us at the time as well as additional information/evidence that the merchant provided to us, if any. Please know that we will send the requested documents as quickly as possible but it may take up to 10 business days. Thank you for your patience in this matter. Thanks, XXXX | The Disputes XXXX XXXX refuse provide to credit my funds back after I informed them that my card was stolen.
Frequently Asked Questions
What is Complaint #6010001 about?
Complaint #6010001 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-09-22T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.