Checking or savings account -- Managing an account -- Complaint #6005615
Complaint Overview
Complaint ID: 6005615
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: West Virginia
ZIP Code: 26554
Date Received: 2022-09-21T12:00:00-05:00
Date Sent to Company: 2022-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On or about XX/XX/2022, I opened a checking account for the sole purpose of handling my mother 's estate after she passed away. On opening the account I was told that there would be no fees or charges on the account as long as I maintained a minimum balance of {$1500.00}. After the required probate period required by my state ( WV ) I dispersed the funds in the account to the creditors and heirs of the estate with the exception of {$1500.00} of my share to keep the account open for the future sale of real estate as I believe I am required under WV state law. On XX/XX/2022, the account was charged a " RETURN STATEMENT FEE '' of {$5.00} bringing the account balance to a total of {$1400.00}. After noticing the charge on the account I called customer service and after " getting the run around '' for over an hour the {$5.00} fee was credited back to the account ( returning the balance to {$1500.00} ) and it was explained that the charge was due to an account statement being returned to the bank. ( To clarify the account was not charged to create or mail the statement to me but specifically because it was returned by the USPS as undeliverable. ) Then on XX/XX/2022, the account was charged a {$12.00} " MAINTENANCE FEE '' due to the balance of the account dropping below the required minimum balance of {$1500.00} during the previous statement period ( solely due to the bank 's erroneous charges and for less than 24 hours ). I called customer service immediately and was told that the bank would investigate the matter and contact me. The next morning ( XX/XX/2022 ) the account was charged a {$5.00} " RETURN STATEMENT FEE '' resulting in the current account balance of {$1400.00}. As of today ( XX/XX/2022, I have not been contacted by the bank ( Truist )
Frequently Asked Questions
What is Complaint #6005615 about?
Complaint #6005615 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-21T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.