Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6005168
Complaint Overview
Complaint ID: 6005168
Company: Truist Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 32034
Date Received: 2022-09-21T12:00:00-05:00
Date Sent to Company: 2022-09-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I opened a credit card in XXXX through suntrust bank to pay for a home repair. I Paid off the balance of that card in XX/XX/XXXX. Apparently the credit card was bought out by Truist Bank. I was never made aware of these changes. I have not used the card since I paid it off. XXXX XXXX alerted me of a delinquent account this month. After further review, I noted Fraudulent charges occurred on this credit card XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I called to close the account and file dispute paperwork through the fraud department. I spoke to both the fraud department and the account department. Paperwork was supposed to be sent to me to dispute charges, and the account was supposed to have been closed at that time. I never received any confirmation from Truist about these interactions via email or postal. I called again on XX/XX/XXXX for written confirmation. The account was never closed and the fraud department claimed they couldn't even find the account. All I got was a run around and the account which was supposed to have been closed was still open for criminals to continue to use.
Frequently Asked Questions
What is Complaint #6005168 about?
Complaint #6005168 was filed against Truist Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-09-21T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.