Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6005122
Complaint Overview
Complaint ID: 6005122
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 33579
Date Received: 2022-09-21T12:00:00-05:00
Date Sent to Company: 2022-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On Friday XX/XX/XXXX, my checking account was hacked multiple times and charged three times in the amounts of {$120.00}, {$120.00}, and {$120.00} from XXXXXXXX XXXX XXXX XXXX XXXX all in the same day and time. These unauthorized transactions also happened in another state that I do not reside in. I have reached out to Chime 5 times and they have done nothing to settle my dispute. I first opened my dispute on XX/XX/XXXX and they closed my dispute the same day without my knowledge, they did not reach out to me or contact me regarding my dispute at all. They keep telling me to wait and that my case will be escalated but I have not heard or seen any changes to this matter. I have tried reaching out to XXXXXXXX XXXX XXXX and I have not heard back from them after calling and sending a message through their website.
Frequently Asked Questions
What is Complaint #6005122 about?
Complaint #6005122 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-09-21T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.