Mortgage -- Incorrect information on your report -- Complaint #6004737
Complaint Overview
Complaint ID: 6004737
Company: Truist Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: New York
ZIP Code: 11756
Date Received: 2022-09-21T12:00:00-05:00
Date Sent to Company: 2022-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My home mortgage account was never interrupted nor Discharged through Bankruptcy XXXX XXXX on XX/XX/XXXX, as posted on my XXXX report. I've never missed a payment and the reason this account is currently closed is because I've re-financed this balance for a much lower rate with XXXX XXXX XXXX XXXX Bank on XX/XX/XXXX, therefor this balance with Suntrust Bank was paid off by XXXX XXXX XXXX XXXX Bank. I'm attaching mortgage account with initial balance in XX/XX/XXXX and Insurance Policy for same mortgaged property.
Frequently Asked Questions
What is Complaint #6004737 about?
Complaint #6004737 was filed against Truist Financial Corporation regarding Mortgage specifically about Incorrect information on your report. It was received by the CFPB on 2022-09-21T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.