Student loan -- Dealing with your lender or servicer -- Complaint #6004426
Complaint Overview
Complaint ID: 6004426
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Florida
ZIP Code: 33756
Date Received: 2022-09-21T12:00:00-05:00
Date Sent to Company: 2022-09-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am interested in consolidating my XXXX loans into a Direct loan, in light of the recent change in policy announced here : XXXX XXXX XXXX This announcement states that prior payments made to the XXXX loans that are consolidated into Direct loans will count towards the Income Driven Repayment plan forgiveness. However, the loan consolidation application on the studentaid.gov website states the opposite, in section J. It states : " J. Any payments I made on the loans I am consolidating ( including any Direct Loans ) before the date of consolidation will not count toward : The number of years of qualifying repayment required for loan forgiveness under the XXXX Plan, the XXXX, the XXXX Plan, or the XXXX XXXX ( see XXXX Item XXXX ), or The XXXX qualifying payments required for Public Service Loan Forgiveness ( see XXXX Item XXXX ). '' I called XXXX XXXX XXXX XXXX XXXX ( XXXX ) and stated that I do not want to sign a loan consolidation agreement that contains provisions that conflict with the policy announced in XXXX. The agent said that there is only XXXX consolidation application. I asked to escalate the issue to a XXXX and was told that IF the consolidation agreement is updated that I would be able to see it in the announcement section of the XXXX website. This is simply not acceptable. It is unfair and unconscionable that I am being forced to choose to rely on public statement of policy regarding prior payments and pray that this statement is adhered to, when the actual agreement I am signing does not reflect the policy. I am only interested in consolidating my loans into Direct loans if my prior payments are counted for purposes of XXXX forgiveness. In light of the conflicting information, I do not want to sign a loan consolidation agreement that reflects terms that are not in my favor ( because it states that the prior payments on the XXXX loans will not count towards XXXX forgiveness ), and if enforced as written, which would cause me to lose many years of repayment.
Frequently Asked Questions
What is Complaint #6004426 about?
Complaint #6004426 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-09-21T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.