Credit card or prepaid card -- Other features, terms, or problems -- Complaint #6002056

Complaint Overview

Complaint ID: 6002056

Company: Fifth Third Financial Corporation

Product: Credit card or prepaid card

Sub-Product: General-purpose credit card or charge card

Issue: Other features, terms, or problems

Sub-Issue: Other problem

State: Ohio

ZIP Code: 43015

Date Received: 2022-09-20T12:00:00-05:00

Date Sent to Company: 2022-09-20T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I previously submitted a complaint relating to a fraudulent $ XXXXcharge posted to my account by 5/3rd as part of their Ready Reserve Overdraft , a service I never enrolled in, nor did I authorize. 5/3rd refused to remove the charge insisting that I had enrolled in the Ready Reserve Program however , they were unable to provide evidence of this and indicated that federal law only required they require documentation for 7 years and that the enrollment must have occurred prior to this. Prior transactions confirm this is a false statement, and 5/3rd 's executive office had reviewed these transactions in an effort to demonstrate that I had in fact enrolled in the program and that it had been in place for quite some time, however, when they reviewed the transactions and found that the past overdrafts did not confirm this they mislead your office and continued to misrepresent that I had enrolled in the program and that they simply didn't have the historical documentation. They do not have the documentation because I never enrolled in the program. The new issue relates to an attempt 5/3rd made to transfer the funds without my authorization from checking account to cover their fraudulent charge. I was previously enrolled in autopayment however, I deactivated this after 5/3rd refused to remove their fraudulent charge from my account on approximately XX/XX/XXXX. After deactivating autopayment no autopayment was made in XXXX, however, on XX/XX/XXXX 5/3rd attempted to make an autopayment from my checking account in the amount of {$6200.00}. I had proactively withdrawn most of my funds from these 5/3rd accounts assuming this unethical organization may attempt something like this and thus there weren't sufficient funds to cover the transaction and thus it was eventually reversed. I had closed out the affected 5/3rd credit card on XX/XX/XXXX and remitted payment for the account balance however, 5/3rd has now reversed the payment after the account was closed reposting this to the credit card. 5/3rd is also attempting to charge me interest on this fraudulent charge. You can not charge interest on a fraudulent charge a customer did not authorize, and if the charge wasn't authorized it wouldn't be subject to the terms of the credit card. Again the {$5500.00} is a fraudulent and unauthorized charge 5/3rd has posted to my account which I have attempted to dispute and fully demonstrated to 5/3rd that I never enrolled in the Ready Reserve Overdraft program yet they continue to falsely claim I did. I have advised them that I will not be remitting payment for this fraudulent and unauthorized transaction and that should they falsely report this to the credit bureaus I will be disputing the false claims on these grounds and will be suing them for false reporting and any financial damages/losses I incur in association with this including any increased costs of financing.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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