Student loan -- Struggling to repay your loan -- Complaint #6001917
Complaint Overview
Complaint ID: 6001917
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Private student loan
Issue: Struggling to repay your loan
Sub-Issue: Problem lowering your monthly payments
State: Arizona
ZIP Code: 85024
Date Received: 2022-09-20T12:00:00-05:00
Date Sent to Company: 2022-09-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have continued to pay my private student loans on time, but my interest rate keeps increasing which has gone from XXXX in XXXX of 2022 to 12 % in XXXX. I have been working to make my payment on time and have been trying to refinance but with inflation and not having secure hours at my teaching position it has been a challenge to get the loan refinanced. However, I have asked if they have any programs which they do not, or only offer ones that only make me pay more in the long-term and they just keep increasing my rate. Not offering any information as to how high the rates can go. I did not qualify for the lawsuit because I have always been making my payments, which I have always tried to do. But if they keep raising the rate I will never be able to pay off my loan and how will I survive or work if I can not keep a roof over my head or eat? For example, my one loan was for XXXX and now it is at 12 % I currently own XXXX dollars and will never pay it off at this rate. I have asked for help or options but they offer nothing but options that cost more, or no options at all. Instead, they just keep raising the rates with no end in sight.
Frequently Asked Questions
What is Complaint #6001917 about?
Complaint #6001917 was filed against Navient Solutions, LLC. regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2022-09-20T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.