Checking or savings account -- Managing an account -- Complaint #6001916
Complaint Overview
Complaint ID: 6001916
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Oregon
ZIP Code: XXXXX
Date Received: 2022-09-20T12:00:00-05:00
Date Sent to Company: 2022-09-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I began to receive random, unauthorized charges to my CashApp debit card, which depleted my money directly from my CashApp balance, on XX/XX/2022. I opened disputes for each and every one of these purchases immediately, and let them know that my CashApp card had been compromised. I began receiving money back for a FEW of the transactions that I disputed on XX/XX/XXXX. I alerted CashApp at the time of dispute that my card had been compromised, and needed to be locked down, and that any and all purchases starting on XX/XX/XXXX were no authorized, not mine, and were fraudulent. They clearly agreed that this was the case, because they began to refund me for SOME of those transactions, claiming that they were ruled in my favor - " Your Cash Card dispute claim was resolved in your favor and is now complete. A credit has been applied to your Cash App balance and is ready to use. '' However, they then declined to refund some of those disputed transactions - some of which were from the same merchants on the same exact day as purchases they chose to refund and rule in my favor. I contacted CashApp customer service 100 's of times and was blatantly ignored. I continued to reopen disputes, because I was not going to allow them to steal my money and ignore me. Instead of resolving the matter, or answering my constant attempts at contact, they closed down my CashApp account. They then sold off stocks I had purchased through CashApp, MONTHS later, without alerting me, emailing me, OR paying me for them. The stocks were sold on XX/XX/2022 for {$38.00}, but I never received a cent of that, and it is not in my CashApp balance, since my account is closed down and can not hold a balance. So not only did they sell off my stocks without my consent, never alert me of it, but they stole the profit as well. CashApp fraudulently stole hundreds of dollars from me during a dispute period, while refunding and ruling smaller purchases from the fraudulent chain of transactions in my favor, shut down my account, fraudulently sold off my stocks, and then stole that profit. They are a horrible company with no customer service, that don't follow any proper banking practices, and should be charged criminally.
Frequently Asked Questions
What is Complaint #6001916 about?
Complaint #6001916 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-09-20T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.