Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6001756
Complaint Overview
Complaint ID: 6001756
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: New Jersey
ZIP Code: XXXXX
Date Received: 2022-09-20T12:00:00-05:00
Date Sent to Company: 2022-09-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a XXXXXXXX XXXX credit card that has inaccurate information being reported about it by Equifax. I contacted Equifax twice via their dispute portal and indicated that the ontime payments from XXXX to XX/XX/2022 are missing from my report and need to be updated to reflect accurate information. Equifax was also informed that my credit balance for this credit card hasnt been updated correctly since XX/XX/2022. Also, I specifically told them that my posted balance for XXXX should be {$0.00} and instructed them to update the correct info my this account. Ive filed 2 separate disputes about this matter with Equifax witn no resolution by them. Equifax did a supposed investigation in a day on both occassions that I filed my disputes and still didnt fix my complaint.
Frequently Asked Questions
What is Complaint #6001756 about?
Complaint #6001756 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-09-20T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.