Mortgage -- Trouble during payment process -- Complaint #6000296
Complaint Overview
Complaint ID: 6000296
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: XXXXX
Date Received: 2022-09-20T12:00:00-05:00
Date Sent to Company: 2022-09-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My mortgage loan was transferred from XXXX XXXX XXXX to Freedom Mortgage Corporation. During the process I sent extra 3 extra payments of {$440.00} to insure the new mortgage servicing company received timely payments. I didn't realize that drafts had already been put in place. When I realized the drafts were taking place, I made telephone calls and sent certified letters asking the additional payments be refunded. One payment was refunded but the other two payments have not been forthcoming despite promises that repayment would be made. XXXX, XXXX XXXX, Texas exempts XXXX veterans from county property taxes. After my last discussion on XX/XX/2022 with Freedom Mortgage, XXXX XXXX XXXX, I emailed a copy of the latest XXXX XXXX XXXX XXXX statement showing my exempt status and again requested a refund of the two overpayments. No response has been forthcoming despite Freedom Mortgage having my phone number, address, and email address. I request CFPB contact Freedom and any appropriate law enforcement agency and demand Freedom refund my payments. Thank you.
Frequently Asked Questions
What is Complaint #6000296 about?
Complaint #6000296 was filed against Freedom Mortgage Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-09-20T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.