Checking or savings account -- Closing an account -- Complaint #5997560
Complaint Overview
Complaint ID: 5997560
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Virginia
ZIP Code: XXXXX
Date Received: 2022-09-19T12:00:00-05:00
Date Sent to Company: 2022-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX, 2022, utilized chat service offered through XXXX to request account closure. During the chat, representative advised account would close after nightly processing. At the time, I assumed the account was closed and no futher activity would occur. However, on XX/XX/2022, I received notice in the mail of an overdrawn account. I shortly thereafter logged into online banking to find the account had not been closed as requested and confirmed by representative, and that a monthly service charge has been levied for XXXX and XXXX, putting the account into a negative balance.
Frequently Asked Questions
What is Complaint #5997560 about?
Complaint #5997560 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-09-19T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.